simpliHŌM Policies and Procedures

Welcome to simpliHŌM! Within this document you will find the policies

and procedures that we use to bring simplicity to our operations,

systems, processes, and more.

Core Values

1.People First, Always

2.Generosity and Humility are Priority

3.Convenience is the Future

4.REALationship is the Focus

Message from the CEO

1.I am SUPER excited you have partnered with our simpliHŌM

Family!

The mission and vision behind this company started with my real estate

story, which you may have heard.

I started my real estate career at a small local company in Murfreesboro,

TN. I sold around 11 houses in my first 3-4 months before realizing the

broker/owner and I weren't meant to work together. I moved my license

to a firm that paid nearly 100% commission because I thought I had the

business figured out- LOL. After only making $7,000 over 6 months, I

told my wife maybe I wasn't meant to be in real estate and didn't have

what it took to be successful. I was defeated.

As a last-ditch effort, I made a change and joined another company. I

received mentorship from a top real estate coach (3rd party) who guided

me to the fact that I was spending my time on all of the wrong things. I

was too busy trying to be who I am today instead of being who I needed

to be in the moment. I made corrections, and in the next 6 months, I

made $150,000. As I continued to grow my business and started building

my team, I began to see the challenges we all face and the sacrifices we

must make to earn a significant income. In my final year with that

company before launching HŌMGROUP (now simpliHŌM), I sold $13M

in real estate and realized that these sacrifices don't make sense for

people. I wasn't able to tuck my kids into bed at night, because I was too

busy on the phone with clients, finishing paperwork, coordinating my

closings, etc. It was that moment of realization that built the foundation of

our business today.

Our focus has become simple. Provide the opportunity and support

platform for all Agents to be able to achieve the financial goals they

desire without sacrificing the more important things in life. To simpliLIVE,

to simpliDISCOVER, to spend time with FAMILY or whatever is most

important to you in your life. We are focused on giving you your time

back without taking all of your money in the process.

Simplicity is the key to brilliance, and it is the key to our success. All of

our tools, software, systems, processes, etc. are designed with simplicity

in mind. We believe in transparent communication within our

organization. If you have any issues or ideas on how to make us better,

please let me know directly at sean@simpliHŌM.com.

Looking forward to seeing your success,

Sean Miku

Agency

simpliHŌM agency policy encourages the practice of selling real estate

while representing Buyers and Sellers by means of agency agreement

and disclosures (i.e. Seller and Buyer representation forms along with

company and local documents and disclosures). All Documents must

comply with all local and state real estate laws and in accordance to

NAR and related association guidelines.

Agent Availability

Agents shall make themselves available based on the times that work for

them, as well as their clients in order to accomplish real estate matters in

a timely and effective manner.

Antitrust

ALL associates (Realtor/Employee/Management) must never discuss

commission policies of simpliHŌM with any

(Realtor/Employee/Management) of competing firms. Doing so could be

taken as agreements or as a conspiracy to fix, establish pricing, or

otherwise restrain competition in violation of state and federal antitrust

laws. (Sherman AntiTrust Act)

Appointments

Any Agent appointments with Brokers/Staff should be set within local

staffed office hours.

Base Broker Fee or 5 Year Document Storage Fee

These two titles are interchangeable and describe the same fee;

however, we want to clarify how it works.

This fee is collected on ALL transactions, regardless of compensation

plan, including any personal transactions.

If an unrepresented buyer or seller is involved in the transaction, you will

be billed in accordance with how many commissions you are collecting.

If you are collecting more than 3% you will be billed twice for the $299,

and you are allowed to bill this charge to the clients, regardless of

the Agency Status with the client.

Branding Guidelines

1.Unless Agent has express permission on a design different than

those provided by simpliHŌM, Agent will use a simpliHŌM

approved designs on any signs, cards, or socials in accordance to

our simpliHŌM Style Guide.

2.Business Cards will have the following identifying information on

the Cards:

  1.Agent's Name as Licensed

  2.Agent's Title

      1.Agent Title may also list a professional designation as

recognized by the National Association of REALTORS

          1.CRS, ABR, ePro, etc.

3.simpliHŌM provided email address

     1.This email address may be either a simpliHŌM.com

email address or a locally based email address such as

[email protected]

4.Agent's Direct Phone Number

1.Direct Cell or Other Line which connects directly to

Agent

5.simpliHŌM Provided 800#: (855) 85-MYHŌM

3.Additional Items which may be included on the front of business

cards

1.Social Links

2.Personal Business Website or Blog

4.In addition to these simpliHŌM guidelines above, all state and local

rules and guidelines including state real estate commissions, NAR,

local and state associations, must be adhered to in all publicly

available marketing efforts defined as “advertising”.

Broker

1.Broker to be available as reasonably expected on an as needed

basis, 7 days a week, with a standard response time of less than 2

hours during normal business hours.

2.Broker Availability on Nights/Weekends/Holidays to be a standard

understood response time of no more than 4 hours.

3.If an Agent has a Team Leader, Mentor, etc., that Agent should

check with that person prior to contacting their Managing Broker.

4.Unless a matter is urgent (time sensitive) and an Agent is unable to

reach their Broker of Record within 1 business day, you may

contact the Broker of Record at another office location within the

same state and MLS area.

Change in Name, Address and Phone Numbers

All Employees and Agents are responsible for updating Human

Resources with changes in legal name, primary address, phone number,

and any other personal information that affects 1099 and/or W2 status.

Commissions: Offset for Expenses

1.Payments for commission will be paid by the Company only after

escrow has closed and all required documents are in the file and

reviewed by Management. If the Company’s Client Services

Department receives the deal via the “Submit My Deal” button

within 24 hours of binding agreement, the Company will notify title

to wire the commission proceeds to simpliHŌM and the Company

will disburse funds to the Agent immediately after funding using

instant pay.

2.Payments to the REALTOR Associate will be on a commission

basis only per the Agents compensation plan.

3.Commissions due to the Company cannot be deferred without the

express written permission of Management.

1.If a commission is deferred, the payments of any commission

to the REALTOR Associate will not be made until all funds

are received and any costs of collection paid.

2.Decisions to take legal action to collect fees due shall rest

solely with Management. Expenses of collection shall be

deducted from the total amount recovered and the balance

paid to the REALTOR Associate in accordance with the

Schedule of Commissions.

3.It is understood, however, that if an arbitration hearing or

lawsuit is lost, the REALTOR Associates involved will share in

all expenses connected with the proceeding, including any

award of commission, in the same proportion as they shared

in the commission at closing.

4.Master File Closing Instructions – All transactions submitted

through HOMHQ “submit my deal” button will be reviewed to make

sure that all documents are within compliance and all disclosures

have been submitted. The file will be reviewed and approved by

the closing department and accounting notified to disburse

commissions.

Commissions: Payment to Agents

Every effort will be made by Management and Accounting to timely

process the paperwork that you turn in using the submission guidelines

in order to disburse commissions to the Agent as soon as possible after

the accounting department receives the commission money after

closing. Disbursement cannot occur until all paperwork has been

processed approved.

Conduct: Professionalism in the Office

Agents/Employees are expected to conduct themselves in a

Professional and Ethical manner, and is not limited to cooperation in

Dress Code, Actions, and Speech.

Confidentiality

Confidential Information is all information that the client directs to be kept

confidential, that if disclosed would have an adverse effect on the client’s

position or that is required by NAR Code of Ethics and Standards to be

kept confidential.

Discrimination & Fair Housing

NAR along with simpliHŌM opposes discrimination in housing based on

race, color, religion, sex, handicap, familial status, sexual orientation,

more information and availability.

3.As an independent contractor, REALTOR Associates are required

to pay their own withholding taxes, social security taxes and any

other deductions required by State or Federal Law.

4.REALTOR Associates are reminded that the Broker is responsible

for their authorized acts. It is our belief that if REALTOR Associates

adhere carefully to the following guidelines, the Broker will never

have occasion to appear before the Real Estate Commission on

their behalf.

Lead Distribution

simpliHŌM provides Company-generated leads, which are distributed on

a round-robin basis through kvCORE. Agents are expected to follow up

on Company leads as they would their own clients. If simpliHŌM

determines that an Agent has neglected a lead, the Company reserves

the right to redistribute the lead through the system. Leads will be paid

out after closing in accordance with the commission plan that the Agent

is enrolled in.

Legal Assistance

simpliHŌM provides legal assistance to our agents through our in-house

counsel for situations that are beyond a broker's responsibility. In the

event, you utilize the legal team for legal action against a client and a

judgement is collected, you will owe simpliHŌM a 30% split for the legal

team and efforts surrounding the recovery of the judgement.

Listings

In the event the agent receives a listing that is discounted below a 3%

commission, Company share shall be calculated at a minimum of $2500

GCI. In the event an Agent lists a low-priced property at a 3%

commission, Company share shall be calculated without the minimum.

Multiple Listing Service "MLS"

1.Every licensed Agent within simpliHŌM must be associated with

the Multiple Listing Service in their area and follow the rules and

regulations set forth by the Multiple Listing Service they are a

member of (i.e. never share login information, advertising, listing

and selling rules, Agent/broker responsibilities, compensation

between cooperating brokers, clear cooperation,etc).

2.Rules and Guidelines are laid out during association membership

orientation, and are updated regularly.

3.Agents are responsible for their continuing education on MLS

items.

4.Any questions an Agent has pertaining to the MLS may be brought

to their Broker for further clarification.

Office: Equipment, Supplies, Mail

1.simpliHŌM pays for many online resources to support the business

of the Agent. Please do not abuse any of these facilities. The

services provided are being provided as a service to you as an

Agent and to make the business smoother for all Agents, your

clients, and staff involved.

2.Resources provided include, but are not limited to:

1.HOMHQ

2.Contract-to-Close Services

3.KvCORE

4.Dotloop

5.BrokerSumo

6.PreClose

7.Workplace by Facebook

8.Smartzip/Reach 150

9.SISU

10.Optimized Real Estate Training

11.Trainual

12.Google Apps

3.simpliHŌM provides workspaces, conference rooms, printers, and

various office supplies in the physical office locations. These

spaces and resources are at your use on a first-come, first-serve

basis, and conference rooms may be reserved in advance using

HŌMHQ.com, then click Book Conference Room. Conference

Rooms can be booked in 1-hour increments.

Office: Housekeeping

simpliHŌM takes pride in fostering a productive, energetic, safe and

welcoming environment, available 24/7 in all of our locations. Offices are

kept tidy while they are manned by staff, and are expected to be

maintained by all Agents, as well.

Organization of the Sales Agent

Keep a transaction log of all appointments, telephone conversations,

emails and other communication related to your real estate practice both

for tax purposes as well as for any potential legal matters in the future.

As much as possible, use the company provided facilities, KvCORE,

Dotloop, PreClose, and Google Apps to keep track of all the above

information. These systems have large amounts of online storage so

you are able to keep conversations, emails, and documents

inexpensively and virtually indefinitely. Most of this is automatically done

for you.

Orientation: Welcome to simpliHŌM

1.Orientation is held in person each month, and may be held more

frequently based on recruitment trends. It is highly recommended

to attend this training as soon as possible, and may be attended

more than once at the Agent’s discretion.

2.Orientation is a half day session, and will cover software, payroll,

email, signatures, leads, transaction management, immersive

technology, and a Q&A session to get an Agent up and running,

successfully.

3.Orientation may be a requirement for specific recruitment bonuses.

Partner Plan

For any Agent participating in the Partner Plan, we have specific

guidelines to follow to protect the Company investment in the Agent.

Should an Agent choose to leave the Company, or change

compensation plans within the Company, the Agent will be required to

reimburse the Company for all expenses paid on the Agent's behalf, in

full, (i.e. Association Dues, MLS Subscription Fees, Signs, etc) unless

the Agent has closed 3 transactions with the Company while on the

Partner Plan.

Should the Agent choose to leave the Company without paying the

required reimbursement, per the rule above, the fees will be initially

attempted to be recovered through a Promissory Note Agreement

between the Agent and the Company.

Should the Agent fail to agree to a Promissory Note Agreement within 7

business days of leaving the Company, the Company will turnover the

fees to a Collection Agency for recovery who will pursue the debt to the

fullest extent of the law, including but not limited to

judgements/garnishments/etc.

Our objective of the Partner Plan is to help Agents with expenses so

they can focus on finding success and then graduate to the Entrepreneur

Plan.

Personal Listings & Purchases

1.As an Agent of simpliHŌM, Personal Listings and Purchases are

permitted and must follow all the standards and practices outlined

within this policy and procedures manual.

2.All personal listings and purchases must have accompanying

paperwork and signatures for simpliHŌM compliance, local real

estate commission requirements, and MLS guidelines.

3.All personal listings must be listed with “Owner/Agent” designation

4.All personal purchases and listings must include the “Personal

Interest Disclosure”

5.All simpliHŌM Agents are allowed one (1) personal property sale

without being charged company revenue on a commission.

6.The $299 Base Broker Fee will be collected on all deals, including

the 1 personal transaction.

Property Management: Rentals

Property management is not currently allowed at simpliHŌM.

Recruiting

Bonuses are paid out to a simpliHŌM Agent by recruiting their fellow

REALTORS® to join us at simpliHŌM. The bonus payout amount will

depend upon the level of experience of the recruit, may require the

recruit to be fully onboarded and having attended New Agent

Orientation, and may include the recruit to have closed transactions with

simpliHŌM prior to bonus being paid.

Requirements will be clearly laid out in Company communications, and

may vary depending on your location.

sooner a deal is submitted in the process, the better. An Agent has

the option to utilize Contract to Close Coordination after this point,

but are never required to do so.

3.Client Success Coordinators will follow the Contract to Close

assigned workflows within Preclose.

Sexual Harassment

1.simpliHŌM has a zero-tolerance policy in regard to sexual

harassment. simpliHŌM does not tolerate any form of harassment

related to race, color, sex, religion, national origin, age, citizenship

status, disability, sexual orientation, or handicap. Harassment

includes sexual advances, requests for sexual favors, and other

verbal, graphic, or physical conduct of a sexual nature. Each case

is subject to investigation by upper management and a third party

as needed.

2.To file a sexual harassment claim, please email

assistance@simpliHŌM.com to report the incident.

3.Violation of this policy will subject the offender to appropriate

disciplinary action, up to and including immediate release and

banishment from all simpliHŌM offices.

4.An Agent filing a complaint will receive a formal written conclusion

upon the end of the investigation.

Signs & Lockboxes

1.Signs, frames, riders, falcon flags, etc. are offered at a discounted

rate through a simpliHŌM vendor, which should be ordered

through HŌMHQ.com, then click on Order Signs. When new items

are offered, they will be uploaded to the portal. Agents will be

notified when the order is placed and completed, and will pick up

their orders directly from the vendor facility.

2.Do not give your Sentrilock, Supra key, or any other home-access

device, or MLS login information to any unauthorized person. You

will be responsible for damages caused by such a violation. Follow

the rules and guidelines associated with the listed services to

ensure you’re not breaching service agreements.

3.simpliHŌM strongly advises against any form of “combo” lockbox

and encourages the use of Sentrilock or other manageable

electronic lockboxes sold by your local association, as you are

protected under your E&O insurance should anything happen while

you have the listing in your care. E&O does not cover you in the

event of theft or property damage with the use of any form of

lockbox not approved by your local MLS and associations.

Smoking

All simpliHŌM offices are smoke-free environments for the health and

safety of all Agents, staff, and clients. Please refer to local and state

laws regarding smoking on public premises.

Safety Practices

At simpliHŌM the safety of our Agents and staff are our top priority.

Please take the time to invest in real estate safety courses to familiarize

yourself with the best practices for open houses, first-time meetings,

late-night showings, etc. Make it a practice to create an office or team

safe word. Always let another Agent, your broker, or even a family

member know your meetings/showings timeline. Our brokers and office

staff are always available to assist if you are uneasy about a situation

and need assistance. In the event of an emergency, please call 911.

Tax

A 1099 will be mailed to you within the specified federal timelines for

income earned the previous year. Please review it and let Accounting

know about any discrepancies as soon as you receive it. Corrections

after the final report to the IRS is a difficult task as our CPA must make

those changes.

Team Guidelines

The Company recognizes and acknowledges teams. In order for all

parties to have a clear understanding of how teams are structured within

our company, we have established the following general guidelines

which may be amended from time to time as needed. Changes will be

reflected within the policies and announced within Trainual.

1.A team may consist of as many people as you choose. When team

members are added, the managing broker must be given the

opportunity to interview and sign off on that member joining the

company. A team agreement must be signed by all team members,

something while you're gone.

Training

1.We are in a business of constant movement and change with ever-

changing laws, guidelines: local, state and national. simpliHŌM

prides itself on its constant innovation in training dialogue and

techniques. As a company, we thrive on this fast-paced industry by

constantly bringing you the latest and most up-to-date classes on

industry changes like local and state guidelines, technology, MLS,

forms, and marketing. simpliHŌM is also leading the way in state-

of-the-art personal and digital training platforms to help you create

a long-lasting and sustainable business model you can grow from

for years to come.

2.Training will be provided in the office and on Workplace.

simpliHŌM announces training using the monthly calendar, and

creates the events on Workplace as well. We are committed to

bringing effective and industry-leading training to all Agents.

Transaction Coordination/Client Care

Agents are provided free transaction coordination through our Client

Success Coordinators. The Client Success Coordinators provide full

assistance after an Agent has submitted their deal using the Submit My

Deal button on HŌMHQ.com. Agents have the ability to handle their own

deal by electing “NO TC.”